Legal information and conditions

Legal notice

In accordance with the applicable UK regulations on electronic commerce, users of the Koolura.co.uk website are informed of the identity of the parties involved in its creation and ongoing operation.

Website operator

Intellectual property

All elements available on the website (texts, images, graphics, logo, icons, trademarks, sounds, videos, software, layout, databases, source code, etc.) remain the exclusive property of Koolura or its partners. Any reproduction, representation, modification, publication, adaptation or exploitation of all or part of the elements of the website, by any means whatsoever, without the prior written consent of Koolura is strictly prohibited.

Limitation of liability

Koolura makes every effort to provide users with available and verified information and tools but cannot be held liable for errors, lack of availability of features or the presence of viruses on its website. The information provided on the website is given for general information purposes only and has no contractual value.

Terms and conditions

These terms and conditions (the “Terms”) govern the contractual relationship between Koolura, acting as the seller, and any person wishing to make a purchase on the Koolura.co.uk website (the “Customer”). Any order placed on the website implies unreserved acceptance of these Terms.

1. Purpose

These Terms set out the conditions under which Koolura sells its products to its customers. They apply to all orders placed on the Koolura.co.uk website.

2. Products

The essential characteristics of the products are presented on the product page of the website. The photographs and descriptions illustrating the products are as accurate as possible but cannot engage the liability of Koolura in the event of errors or omissions.

3. Prices and payment terms

The prices shown on the website are expressed in pounds sterling, inclusive of all taxes (VAT included), excluding any delivery charges. Koolura reserves the right to change its prices at any time, on the understanding that the price displayed on the website at the time of ordering will be the only one applicable. Payment is made online by credit or debit card via a secure payment provider. Bank card details are never stored on Koolura’s servers.

4. Delivery

Products are delivered to the delivery address provided by the Customer at the time of ordering. Orders are processed within 1 to 3 working days from payment confirmation. Delivery then typically takes between 5 and 20 calendar days, subject to exceptional circumstances beyond our control (force majeure, customs delays, strikes, carrier handovers).

In accordance with EU Directive 2011/83/EU, if the order has not been received within 30 calendar days, please contact [email protected] so that we can take appropriate action.

5. Right to cancel and money-back guarantee

In accordance with the Consumer Contracts Regulations 2013, the Customer has a period of fourteen (14) calendar days to exercise their right to cancel, without having to give reasons or pay penalties.

In addition, Koolura offers its customers a 30-day money-back guarantee from the date of delivery. To exercise this right, the Customer must contact [email protected] before the end of this period to obtain a return code and return address. Products must be returned in their original packaging, unused and undamaged. Return shipping costs are borne by the Customer, except in the case of a defective product. The refund is issued within a maximum of fourteen (14) days from receipt of the returned products, using the same payment method as the original order.

6. Manufacturer warranty

All products sold benefit from the legal warranty of conformity as well as the warranty against hidden defects, under the Consumer Rights Act 2015 and applicable EU consumer protection law. In addition, every Koolura device is covered by a two (2) year commercial manufacturer warranty against any production defect.

The warranty does not apply if the product has been used contrary to its intended purpose or has suffered mechanical damage. To make a warranty claim, the Customer sends to [email protected] their order number, a description of the defect observed and, where applicable, photographs of the product.

7. Customer service

For any question or complaint regarding an order, the Customer can contact customer service:

• By email: [email protected]
• By phone: +1 (515) 395-4495

In accordance with our terms, the Customer undertakes to contact our support team before taking any action through third parties (bank, payment institution), in particular for refund requests or payment chargebacks.

8. Governing law and jurisdiction

These Terms are subject to the law applicable to the Customer’s place of residence. The rights of consumers residing in the United Kingdom or the European Union, as provided for by national consumer protection law, remain fully preserved. In the event of a dispute, and after a mandatory attempt at amicable resolution with customer service, the competent courts will be determined according to the rules applicable to the consumer.

Privacy policy

Koolura attaches great importance to the protection of its users’ personal data. The purpose of this privacy policy is to inform visitors and customers of the Koolura.co.uk website about how their data is collected, used and protected, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data controller

The controller of the data collected on the Koolura.co.uk website is Koolura. For any request regarding your personal data, please contact us at [email protected].

Data collected

We collect only the data strictly necessary for the purposes described below:

• Identity and contact details: surname, first name, postal address, email address, phone number, for order processing and delivery.
• Connection data: IP address, browser type, pages visited, for statistical and security purposes.
• Payment data: bank card details are processed directly by our secure payment provider and are not stored on our servers.

Purposes of processing

• Processing and tracking of orders
• Customer relationship management and after-sales service
• Improvement of the user experience on the website
• Sending commercial communications (only with your explicit consent)
• Compliance with legal and accounting obligations

Retention period

Personal data is kept for the period necessary for the purposes for which it was collected, extended by the legal retention periods applicable (in particular 6 years for accounting documents).

Your rights

Under the UK GDPR, you have the following rights regarding your personal data at any time:

• Right of access to your data
• Right to rectification if information is inaccurate
• Right to erasure of your data
• Right to restriction of processing
• Right to data portability
• Right to object to processing

To exercise these rights, contact us at [email protected]. You also have the right to lodge a complaint with the Information Commissioner’s Office (ico.org.uk).

Cookie policy

The Koolura.co.uk website uses cookies and similar technologies to enhance your browsing experience, analyse traffic and personalise content. This section informs you about the cookies used and how to manage them.

What is a cookie?

A cookie is a small text file placed on your device (computer, tablet, smartphone) when you visit a website. It allows the website to recognise your browser and remember certain information related to your browsing.

Categories of cookies used

Strictly necessary cookies

These cookies are essential for the proper functioning of the website and cannot be disabled. They allow, in particular, the management of the shopping basket, the security of the connection and the saving of your browsing preferences.

Audience measurement cookies

They allow us to understand how visitors interact with the website (most viewed pages, average session duration, etc.) in order to improve the user experience. These cookies are anonymised.

Functional cookies

They store your choices (language, region, login details) to offer you a personalised experience at every visit.

Personalisation and advertising cookies

These cookies may be placed by our advertising partners on our website. They may be used to build a profile of your interests and to display relevant advertisements on other websites.

Managing your preferences

You can change your cookie preferences at any time via your browser settings:

• Google Chrome: Settings, Privacy and security, Cookies and other site data
• Mozilla Firefox: Settings, Privacy and security, Cookies and site data
• Safari: Preferences, Privacy
• Microsoft Edge: Settings, Cookies and site permissions

Refusing strictly necessary cookies may prevent access to certain features of the website.

Cookie retention period

The retention period of cookies does not exceed 13 months in accordance with ICO guidance. At the end of this period, your consent will be requested again.